Policy · Last updated 2026-08-01

A warranty we can actually honour.

The Boil Test will be the seller of record and your point of contact. We will not open ordering until the selected manufacturer has committed the exact warranty term and claim procedure in writing.

Length

The warranty length depends on the exact unit and supplier agreement. We will state the period from the delivery date here and on the product page before the first order. No warranty length is promised during preview.

What it covers

The manufacturer must confirm coverage for defects in materials and workmanship, the included components, exclusions, geographic limits, proof-of-purchase requirements, replacement-filter requirements, and whether the remedy is repair, replacement or refund. The final warranty will state each of those points and any cost to the customer.

Who honours it

The Boil Test will receive and manage the claim. The selected manufacturer will perform the repair or replacement work under the supplier agreement, but we will remain responsible for support and follow-through as seller of record.

How to claim

Email hello@theboiltest.com with the order number, a description of the problem and clear photographs if they help show it. We will confirm coverage, provide safe troubleshooting steps where appropriate, and issue the manufacturer-approved return or replacement instructions. Do not ship the unit until we provide the correct address and authorization.

Other rights

This written warranty will not limit rights that cannot be limited under applicable law. Ordering remains disabled until the warranty term, coverage and operational route are published.